To Place an Online Support Request:

Please read and ensure that you understand the following steps before attempting to log any requests.

It is important that ALL information fields get filled in correctly.

  1. Read these Steps completely before submitting the Support Request
  2. Click the Request Support button (bottom of this page)
  3. Enter your Client Code and other Contact information where indicated
    Note: Fields marked with a "*" are mandatory.
  4. Enter the Product and Computer Information where indicated
  5. Under "Summary", enter a brief description of the issue
    PLEASE NOTE: The next three fields are extremely important!
  6. Under "Description", write a detailed description of the issue you are experiencing. Please include the area of the software you are working and any details you feel are relevant.
  7. Under "Steps to Reproduce", Detail the exact steps you are doing to reproduce the issue
  8. Under "What Has Been Done to Troubleshoot" enter the steps taken to resolve this issue yourself, i.e. consulted the manual and help files etc.
  9. Once all the information has been entered, click the "Send Report" button. ONLY CLICK THIS BUTTON ONCE! Please be patient and DO NOT click twice on "Send Report" button

Your Support Request has now been sent directly to the Support Department, it has automatically been assigned an Incident Number and a confirmation email has been sent to you via the email address you have provided.

VERY IMPORTANT:
Only submit one issue at a time, if you submit multiple issues in the same Support Request, only the first issue will be responded to.

For more information about Library 4 Universal or other software products from Kelowna Software, visit our web site at www.L4U.com, email us at sales@L4U.com or call us at (250) 712-4644.
Copyright(c) 2003 Kelowna Software Ltd.